Replacement Package Policy

If your package is lost in transit or confiscated by authorities, we will send you a FREE ONE TIME REPLACEMENT PACKAGE PER ORDER for the full value. The replacement package is in the form of product or store credit. No refunds. If you are in a non-guaranteed area – Nunavut, Yukon, Northern Quebec, Côte-Nord, Northern Ontario, Northwest Territories, Northern Manitoba or cities with a population of <3000 (2016 Census) – you will be ordering at your own risk and will not be receiving a replacement package due to the higher % of postal theft and confiscated packages in these areas. We do not offer replacement packages for orders when the tracking number states delivered. Note, we are not responsible for undelivered packages due to an incorrect address provided by the customer. Orders with an incorrect shipping address will not be replaced.